Returns & Exchanges
At TréLuxe, we want you to love your curls, which is why we offer a 30-day satisfaction guarantee on all our premium hair care products. If a product isn't the right fit for your unique hair journey, we are happy to assist with a return or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the products in their original packaging, ensuring they are at least half-full and include any promotional materials if applicable.
Ship It Back
Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing